10 years ago I wrote about SaaS, which in our real-world dictionary means Socks-as-a-Service. Fast forward to this day, and we have a few boutique textile manufacturers who deliver socks via subscription service and at least pretend to model their customer needs. Slow, but at least some progress.
At the same time, Fast Fashion is producing single-or-few-use clothing in unprecedented quantities, generating ever more waste and degraded quality, at the expense of our environment. Yes, new materials are being taken into use, but still no-one cares about the product once it goes out from the shop door.
Socks-as-a-Service just needs enough leadership and wisdom from the textile industry. Having Digital Pairs for each product would be good and sustainable business, but it does require breaking some of the old wholesale and retail models, while preparing for mass-customization and perpetual customer relationships. Large cloud providers like Amazon, Google and Alibaba know this and gradually eat away once strong brands by grinding their customer data so that eventually Amazocks or Alisocks are good enough for the end user.
You as a clothing/textile manufacturer, do you choose the slow death for your business by giving everything digital to others? Will your brand exist in 50 or 100 years? These choices are made now, and they are mostly digital. Own and talk to your customers.
As the fashion industry stands at a crossroads, the choices made today will reverberate for generations to come. Socks-as-a-Service presents a beacon of hope, a pathway towards a more sustainable and customer-centric future. The textile industry must rise to the occasion, embracing the digital transformation that can foster mass-customization and perpetual customer relationships. It requires breaking free from outdated models and embracing a paradigm shift towards environmentally conscious and responsible practices. As the giants of the cloud computing realm encroach on once-strong brands, clothing and textile manufacturers must take charge, engaging directly with their customers and solidifying their place in the ever-evolving fashion landscape. The power to shape the destiny of brands lies in the digital realm, and the time to seize this opportunity is now. Embrace Socks-as-a-Service, forge lasting connections, and pave the way for a brighter and more sustainable tomorrow.