Support

20.12.0 – BN-7891 – User Manager: show 100 users/groups at once

BaseN Platform User Management is highly automated and the amount of users can easily scale to millions. The User Manager can be used for audit or adding and manually managing users on the fly. With BaseN Platform being an integral part of the daily operations of our customers, even small organisations easily have over 10 users. BaseN caters to customers of all sizes, ranging from SMEs to very large organisations with thousands of BaseN Platform users. The recent change in the User Manager quickly loads 100 users/groups per page, improving the ease of use.

20.10.0 – BN-7887 – Entityupdate can end up in error

Immediate actions were taken to fix a reported bug that happened at a very special customer setup. Entities are an important element of customers’ systems residing on BaseN Platform. BaseN is close to its customers and fixes issues without delay.

20.10.0 – BN-7439 – HierarchyView: improve sorting

Alphabetic sorting of measurement targets, groups and parameters is a typical way of displaying information in the end user portals. This ticket further improves the at-a-glance overview in the User Interface. Sorting by relevance is already a long-standing feature of BaseN Platform for users to arrange everything based on their personal importance. BaseN Platform is continuously evolving based on well-defined longterm goals to improve customer experience.

20.9.1 – BN-7866 – logcompressor: add retry to worker in case connection fails

BaseN has implemented extremely effective compression capability able to store raw data in a fraction of the orginal size which enables us to use the data lake strategies. In case of a connection failure, it is not desirables that compression is not completed. Automatic retry is now enabled to increase resilience of the platform automation. We continuously review the Platform core features – reliability, scalability, distributed architecture – to further enhance them and improve customer experience.

20.9.0 – BN-7692 – AlertViewer: CSV and XLSX export support

Alongside a long-standing feature of the platform’s IssueManager, BaseN also provides AlertViewer for direct reviewing and managing alerts by operators. Added CSV and XLSX export is further improving BaseN Platform’s value and manageability by exporting formats including excel and machine to machine format. This increases the ease-of-use and adds incremental support for automation and integration.

20.9.0 – BN-7361 – LocatableMap: customize google map layer to greyscale

BaseN support of map connectors, for example ESRI, etc. includes also Google Maps as the main provider. In special cases, for better readability of color-coded alert context, a grey scale layer is now added to be an option for maps display within the customer portals. Adjustments are continuously made by BaseN to improve the visibility of all relevant content located on the platform.

20.8.0 – BN-7827 – Template: VMware discovery update

Not only does BaseN continously expand its template library, BaseN also listens actively to the market needs and keeps updating its existing templates to expand the usability of demanded technologies, such as VMware. BaseN’s update strategy is based on agile methodology based on the customer needs, benefitting from the close relationship with BaseN customers.

20.7.0 – BN-7793 – Discovery: improve Fortinet interface discovery

BaseN is the leader in integrating devices. It includes also devices of Fortinet, the world leader of network security. Autodiscovery is one of the substantial advantages of BaseN to easily deploy network configuration and make it continously adaptive to ongoing changes. BaseN continously improves the way how to integrate the autodiscovered devices best which was the case of this optimization concerning the Fortinet portnames and port descriptions used.

20.7.0 – BN-7689 – Discovery snmp v1 support improvements

BaseN supports all versions of SNMP with autodiscovery feature. The detection of version 1 was improved to make sure no user intervention is necessary.

20.7.0 – BN-7633 – Alert user modifications should take effect immediately in clients

BaseN technology allows the alert user modifications to take effect immediately in clients. BaseN continously strives to make processes more efficient for BaseN useres’ daily work.

20.6.1 – BN-7779 – Issue: issues without alerts need special automation handling

BaseN offers the possibility for ensuring automation handling for issues. Improvement for ensuring special automation handling for issues without alerts was done.

20.6.0 – BN-7765 – Quick navigation: display attachments in separate section

Enhanced functionality for displaying attachment in a separate section for clarity purposes.

20.4.0 – BN-7678 – Support for NETAPP-MIB SnapMirror monitoring

Based on input from customers, BaseN expanded the support for new SNMP MIB tables. The enhancement becomes part of the templates library, available for all BaseN users. BaseN follows the customer demand carefully.

20.3.1 – BN-7669 – Improve inventory data accuracy on Huawei devices

Basen offers full support for data inventory for Huawei devices under auto discovery.

20.3.1 – BN-7634 – Knx listener support for receiveragent

Continuing with next verion of KNX, maintaining support for popular ABB solutionns/protocol in smart housing and IoT. BaseN ofers choice of agents to fit collection needs. New capabiity was added to both receiver agent and timed agent.

20.3.1 – BN-7487 – AutoDiscovery: support for Ericsson 6000 series devices

BaseN has for more then years multiple generations of AD (autodiscovery) feature. With ever expanding list of targets of advanced support , based on actual customer needs. Ericson 6000 series telecommunication devices represent increasing reach of BaseN platform to new Eriscson devices and added support for ready-made available BaseN templates.

20.3.0 – BN-7652 – History mode: reset it when user logs in

Automatic entry into real-time mode when logging in to the Platform. The history selector mode (selection of the history intervall display throughout the platform) will be automaticaly switched off when logging out, and user will log in again into real-time mode.

20.3.0 – BN-7643 – MaintenanceWindow: increase granularity to 1 minute intervals

BaseN continuously strive to improve the platform usability and enhance its features. The MaitanceWindow tool can maintain and manualy or automataicaly feed information to supress certain alarming during the times of planned maintanace. With telecomunications evolving to faster and more acurate work with suppliers, some operators asked for a 1 minute precison on the maintanace periods and alarm supressions.Improved granularity for real time situational awareness is a general trend that BaseN supports and leads from its inception.

20.3.0 – BN-7496 – Timetra SAP QoS ingress/egress rate support

Adding eggres/ingress rate QoS support for Nokia/Alcatel/Timetra devices to enhance cusmtomers’ capabilities in the field.

20.3.0 – BN-7486 – AutoDiscovery: Huawei NE and ATN series device templates

Implementation of new autodiscovery templates to Huawei NE and ATN series telecommunication devices represent increasing reach of BaseN platform to new devices and added support for ready-made available BaseN templates.

20.3.0 – BN-6820 – Person: clarify docs on how messagerate and maximumrate interact

BaseN due to its decades long experience in OC (Operating Cenre) environment has vast experience with handing outages and extensive flows of alarms. They can flow though various configured channels being clasical e-maily, SMS messages, SNMP Inform Traps and others. Automatic back-offed should work in all cases to prevent alert flods. Messagerates set the backows steps while Maximumrate checks that “automatic” back-offed messagerate does not go too far. Improvement of the carification in the documentaion of the Person module responsible for turning the events of specific groups into messages was done. Person module has now over 60 parameters to configure. Clear description is important and was enhanced.

20.2.0 – BN-7610 – Support for Aruba Instant wlan ap

Increasing coverage of BaseN Platform to latest Aruba controllers. Implementation of support for Aruba AI-AP-MIB. BaseN customer will benefit from the expanded list of already available hundreds of BaseN templates to support also this popular Hewlett Packard industrial Aruba wireles access point.

20.1.0 – BN-7587 – upgrade to jfreechart 1.5.0

In a maritime environmnet, the need to track and dispay the wind stength alonside its actual direction arises. This is achieved through the upgrade of the chart library software which brings as well the polargraph to BaseN customers and users, ensuring full compatibility with polar coordinates.

20.1.0 – BN-7570 – BaseNOpcUaClient: support opc-ua security policy

opc-ua protocol support was improved.

20.1.0 – BN-7538 – Allow scripts to write data to issuemanager’s links tab

IssueManager is very important and a vital tool of the infrastructure operators to use in OC (Operation Centers). Capabilty to build in links further enhances the usability, simplifies the information processing, shortens the reaction time and increases the level of integration and automation within the customers own environment.